Intercom

Helpdesk integration · 65 node(s) including 1 trigger.

00Overview

Run your whole Intercom support desk from a flow — keep contacts and companies in sync, reply to and route conversations, open and update tickets, manage tags and notes, send messages, and publish Help Centre articles. A webhook trigger can start a flow the moment something changes.

Every field below is exactly what you see in the Flomation editor. Fields marked ● live picker let you choose from a list pulled live from your account — no IDs to look up.

01Connecting Intercom

In Intercom, open the Developer Hub (app.intercom.com → Developer Hub) and create a New app as an internal integration on your workspace.
Open the app's Configure → Authentication page and copy the Access Token. Give it read and write permissions for the resources you want to automate.
In Flomation, add the token as an environment secret (e.g. intercom_api), then pick it in each node's Access Token field.
Set the Region to match your workspace — US, Europe or Australia. You can tell from your Intercom web address (app.intercom.com = US, app.eu… = Europe, app.au… = Australia).

Field	Type		Details
Access Token	`secret`	Required	Your Intercom access token (Developer Hub → Authentication)
Region	`string`		US (default), Europe, Australi

Pick an Environment on your flow (Flow Settings → Environment) so the secret resolves. Secret fields never show the value — they reference ${secrets.your_secret}.

02Admin

Intercom: Set Admin Away Mode

helpdesk/intercom/admin_away_set · Action

Turn an admin's away mode on or off, and choose whether their new conversations are reassigned to the rest of the team while they're away.

Field	Type		Details
Admin	`string`	Required · ● live picker	The teammate whose away mode to change
Away Mode On	`boolean`		Tick to mark the admin as away; leave unticked to bring them back
Reassign New Conversations	`boolean`		While away, route their new conversations to the rest of the team

Returns: id, result, tool_result, success, error

Intercom: Get Admin

helpdesk/intercom/admin_get · Action

Retrieve a single admin (teammate) by ID, including their name, email, team memberships, and away status.

Field	Type		Details
Admin	`string`	Required · ● live picker	The teammate to look up

Returns: id, result, tool_result, success, error

Intercom: Get Many Admins

helpdesk/intercom/admin_get_all · Action

List the admins (teammates) in your Intercom workspace, including their names, emails, and away status.

Field	Type		Details
Limit	`string`		Max results (default 50)
Return All	`boolean`		Fetch every admin (ignores Limit)

Returns: results, count, total, tool_result, success, error

Intercom: Get Current Admin

helpdesk/intercom/admin_me · Action

Look up the admin (teammate) your access token belongs to — an easy way to test the connection and find your own admin ID.

Returns: id, result, tool_result, success, error

03Article

Intercom: Create Article

helpdesk/intercom/article_create · Action

Create a Help Center article in Intercom. Articles start as drafts unless you set State to Published; the Body accepts HTML.

Field	Type		Details
Title	`string`	Required	How do I reset my password?
Author	`string`	Required · ● live picker	The teammate shown as the article's author
Body	`text`		The article content — HTML formatting is supported
Description	`string`		A short summary shown in Help Center search results
State	`string`		choices: Draft, Published
Collection	`string`	● live picker	The collection to file this article under
Parent Type	`string`		choices: Collection, Section

Returns: id, result, tool_result, success, error

Intercom: Delete Article

helpdesk/intercom/article_delete · Action

Permanently delete a Help Center article from Intercom by its ID. This cannot be undone.

Field	Type		Details
Article ID	`string`	Required	The article's ID, e.g. 6871119

Returns: id, result, tool_result, success, error

Intercom: Get Article

helpdesk/intercom/article_get · Action

Retrieve a single Help Center article from Intercom by its ID.

Field	Type		Details
Article ID	`string`	Required	The article's ID, e.g. 6871119

Returns: id, result, tool_result, success, error

Intercom: Get Many Articles

helpdesk/intercom/article_get_all · Action

List the Help Center articles in your Intercom workspace. Enable Return All to auto-paginate through every article.

Field	Type		Details
Limit	`string`		Max results (default 50)
Return All	`boolean`		Tick to fetch every article, page by page (ignores Limit)

Returns: results, count, total, tool_result, success, error

Intercom: Search Articles

helpdesk/intercom/article_search · Action

Search your Intercom Help Center articles by phrase. Filter by state (published or draft) and optionally highlight the matching terms in the results. Just-published or freshly edited articles can take a few minutes to become searchable — fetch by ID for instant results.

Field	Type		Details
Search Phrase	`string`	Required	What to search for, e.g. "getting started"
State	`string`		choices: Published, Draft, All
Highlight Matches	`boolean`		Tick to wrap the matching terms in highlight tags in the results
Limit	`string`		Max results (default 50)
Return All	`boolean`		Tick to fetch every match, page by page (ignores Limit)

Returns: results, count, total, tool_result, success, error

Intercom: Update Article

helpdesk/intercom/article_update · Action

Update a Help Center article in Intercom — change its title, content, author, state, or the collection it lives in. Only the fields you fill in are changed.

Field	Type		Details
Article ID	`string`	Required	The article's ID, e.g. 6871119
Title	`string`		A new title for the article
Author	`string`	● live picker	Change the teammate shown as the article's author
Body	`text`		Replacement article content — HTML formatting is supported
Description	`string`		A short summary shown in Help Center search results
State	`string`		choices: Draft, Published
Collection	`string`	● live picker	Move the article into this collection
Parent Type	`string`		choices: Collection, Section

Returns: id, result, tool_result, success, error

04Company

Intercom: Attach Contact to Company

helpdesk/intercom/company_contact_attach · Action

Attach a contact to a company so Intercom links the person to that business. Attaching the first contact is also what makes a new company visible in Intercom.

Field	Type		Details
Contact ID	`string`	Required	The contact to attach, e.g. 634c1287cd7e30…
Company	`string`	Required · ● live picker	The company to attach them to — Intercom's company ID, not your own

Returns: id, result, tool_result, success, error

Intercom: Detach Contact from Company

helpdesk/intercom/company_contact_detach · Action

Detach a contact from a company they're currently linked to. The contact and the company both stay in Intercom — only the link between them is removed.

Field	Type		Details
Contact ID	`string`	Required	The contact to detach, e.g. 634c1287cd7e30…
Company	`string`	Required · ● live picker	The company to detach them from — Intercom's company ID, not your own

Returns: id, result, tool_result, success, error

Intercom: List Company Contacts

helpdesk/intercom/company_contacts_list · Action

List the contacts (users and leads) attached to a company. Enable Return All to auto-paginate every contact. A contact attached moments ago can take a few minutes to show up here.

Field	Type		Details
Company ID (Intercom)	`string`	Required	The company's Intercom ID, e.g. 634c1287cd7e30… — not your own Company ID
Limit	`string`		Max results (default 50)
Return All	`boolean`		Return every attached contact (ignores Limit)

Returns: results, count, total, tool_result, success, error

Intercom: Create or Update Company

helpdesk/intercom/company_create_update · Action

Create a company in Intercom, or update the existing one that matches your Company ID. A company only shows up in Intercom once at least one contact is attached to it.

Field	Type		Details
Company ID (yours)	`string`	Required	Your own identifier for the company, e.g. its ID in your CRM — can't be changed later
Name	`string`		Acme Inc.
Plan	`string`		The plan they're on, e.g. Pro
Size	`integer`		Number of employees, e.g. 50
Website	`string`		https://acme.com
Industry	`string`		e.g. Software
Monthly Spend	`integer`		How much they pay you per month, whole numbers only, e.g. 490
Created At (in your system)	`datetime`		When the company was created on your side, e.g. 2026-07-08T09:00:00Z
Custom Attributes (JSON)	`object`		{"account_tier":"gold"} — attributes must already exist in Intercom (Settings → Data)
Additional Fields (JSON)	`object`		Any other Intercom company field

Returns: id, result, tool_result, success, error

Intercom: Delete Company

helpdesk/intercom/company_delete · Action

Permanently delete a company from Intercom by its Intercom ID. This can't be undone.

Field	Type		Details
Company ID (Intercom)	`string`	Required	The company's Intercom ID, e.g. 634c1287cd7e30… — not your own Company ID

Returns: id, result, tool_result, success, error

Intercom: Get Company

helpdesk/intercom/company_get · Action

Look up a single company by its Intercom ID, by your own Company ID, or by its exact name. Recently created or changed companies can take a few minutes to appear in Name lookups — look up by ID for instant results.

Field	Type		Details
Find By	`string`		choices: Intercom ID, Company ID (yours), Name
Value	`string`	Required	The ID or name to look up — must match your Find By choice

Returns: id, result, tool_result, success, error

Intercom: Get Many Companies

helpdesk/intercom/company_get_all · Action

List the companies in your Intercom workspace, optionally only those with a given tag or in a segment. Enable Return All to auto-paginate every company.

Field	Type		Details
Tag	`string`	● live picker	Only list companies with this tag — leave empty for all
Segment	`string`	● live picker	Only list companies in this segment — leave empty for all
Limit	`string`		Max results (default 50)
Return All	`boolean`		Return every company (ignores Limit)

Returns: results, count, total, tool_result, success, error

Intercom: Add Tag to Company

helpdesk/intercom/company_tag_add · Action

Tag a company in Intercom. If a tag with this name doesn't exist yet, it's created automatically.

Field	Type		Details
Tag Name	`string`	Required	e.g. VIP customer — created if it doesn't exist yet
Company	`string`	Required · ● live picker	The company to tag — Intercom's company ID, not your own

Returns: id, result, tool_result, success, error

Intercom: Remove Tag from Company

helpdesk/intercom/company_tag_remove · Action

Remove a tag from a company in Intercom. The tag itself is kept, so it stays available for other companies and contacts.

Field	Type		Details
Tag Name	`string`	Required	The exact name of the tag to remove, e.g. VIP customer
Company	`string`	Required · ● live picker	The company to remove the tag from — Intercom's company ID, not your own

Returns: id, result, tool_result, success, error

05Contact

Intercom: Archive Contact

helpdesk/intercom/contact_archive · Action

Archive a contact to hide them from your Intercom workspace without deleting their data. Bring them back any time with Unarchive Contact.

Field	Type		Details
Contact ID	`string`	Required	The Intercom ID of the contact to archive

Returns: id, result, tool_result, success, error

Intercom: Create Contact

helpdesk/intercom/contact_create · Action

Create a person in Intercom as a user or a lead. Provide at least an Email or an External ID so Intercom can identify them; everything else is optional.

Field	Type		Details
Role	`string`		choices: User, Lead
Email	`string`		jane@acme.com — provide this or an External ID
External ID	`string`		Your own ID for this person, e.g. their ID in your database
Phone	`string`		+15551234567 (include the country code)
Name	`string`		Jane Doe
Avatar URL	`string`		https://… — an image shown on the contact's profile
Signed Up At	`datetime`		When they signed up, e.g. 2026-07-08T09:00:00Z
Last Seen At	`datetime`		When they were last active
Owner	`string`	● live picker	The teammate who owns this contact
Unsubscribed From Emails	`boolean`		Tick to opt this person out of email
Custom Attributes (JSON)	`object`		{"plan_tier":"gold"} — attributes must already exist in Intercom (Settings → Data)
Additional Fields (JSON)	`object`		Any other Intercom contact field, e.g. {"unsubscribed_from_sms":true}

Returns: id, result, tool_result, success, error

Intercom: Delete Contact

helpdesk/intercom/contact_delete · Action

Permanently delete a contact from Intercom. This can't be undone — use Archive Contact instead if you might need them back.

Field	Type		Details
Contact ID	`string`	Required	The Intercom ID of the contact to delete

Returns: id, result, tool_result, success, error

Intercom: Get Contact

helpdesk/intercom/contact_get · Action

Look up a single Intercom contact, either by their Intercom Contact ID or by the External ID you gave them.

Field	Type		Details
Find By	`string`		choices: Contact ID, External ID
Value	`string`	Required	The Contact ID (or your External ID) to look up

Returns: id, result, tool_result, success, error

Intercom: Get Many Contacts

helpdesk/intercom/contact_get_all · Action

List the contacts in your Intercom workspace. Enable Return All to fetch every contact automatically; to narrow by field values use Search Contacts instead.

Field	Type		Details
Limit	`string`		Max results (default 50)
Return All	`boolean`		Fetch every contact (ignores Limit)

Returns: results, count, total, tool_result, success, error

Intercom: Merge Contacts

helpdesk/intercom/contact_merge · Action

Merge a lead into a user so their conversations and details live on one contact. Intercom only supports merging a lead into a user — not the other way round.

Field	Type		Details
Lead Contact ID	`string`	Required	The lead being merged — their conversations move to the user
User Contact ID	`string`	Required	The user who absorbs the lead

Returns: id, result, tool_result, success, error

Intercom: Search Contacts

helpdesk/intercom/contact_search · Action

Find contacts matching a filter — e.g. everyone whose email ends with @acme.com. Date filters match at day granularity, and brand-new contacts can take a few minutes to become searchable.

Field	Type	Details
Field	`string`	The field to filter on, e.g. email, name, role, external_id, created_at
Operator	`string`	choices: Equals, Not equals, Is any of (comma-separated), Is none of (comma-separated), Greater than, Less than, Contains, Doesn't contain, Starts with, Ends with
Value	`string`	The value to match — comma-separate several values for the any of/none of operators
Advanced Query (JSON)	`object`	A full Intercom search query for AND/OR combinations — overrides Field/Operator/Value, e.g. {"operator":"AND","value":[…]}
Limit	`string`	Max results (default 50)
Return All	`boolean`	Fetch every match (ignores Limit)

Returns: results, count, total, tool_result, success, error

Intercom: Add Tag to Contact

helpdesk/intercom/contact_tag_add · Action

Apply a tag to a contact — handy for segmenting people. Pick from your workspace's existing tags (use Create/Update Tag to make a new one).

Field	Type		Details
Contact ID	`string`	Required	The contact's Intercom ID
Tag	`string`	Required · ● live picker	The tag to apply

Returns: id, result, tool_result, success, error

Intercom: Remove Tag from Contact

helpdesk/intercom/contact_tag_remove · Action

Take a tag off a contact. The tag itself isn't deleted — it just no longer applies to this person.

Field	Type		Details
Contact ID	`string`	Required	The contact's Intercom ID
Tag	`string`	Required · ● live picker	The tag to remove

Returns: id, result, tool_result, success, error

Intercom: Unarchive Contact

helpdesk/intercom/contact_unarchive · Action

Bring an archived contact back into your Intercom workspace, with all their conversations and details intact.

Field	Type		Details
Contact ID	`string`	Required	The Intercom ID of the contact to unarchive

Returns: id, result, tool_result, success, error

Intercom: Update Contact

helpdesk/intercom/contact_update · Action

Update a contact's details in Intercom. Only the fields you fill in change; switching Role from Lead to User converts the lead into a full user.

Field	Type		Details
Contact ID	`string`	Required	The contact's Intercom ID
Role	`string`		choices: User, Lead
Email	`string`		jane@acme.com
External ID	`string`		Your own ID for this person, e.g. their ID in your database
Phone	`string`		+15551234567 (include the country code)
Name	`string`		Jane Doe
Avatar URL	`string`		https://… — an image shown on the contact's profile
Signed Up At	`datetime`		When they signed up, e.g. 2026-07-08T09:00:00Z
Last Seen At	`datetime`		When they were last active
Owner	`string`	● live picker	The teammate who owns this contact
Unsubscribed From Emails	`boolean`		Tick to opt this person out of email
Custom Attributes (JSON)	`object`		{"plan_tier":"gold"} — attributes must already exist in Intercom (Settings → Data)
Additional Fields (JSON)	`object`		Any other Intercom contact field, e.g. {"unsubscribed_from_sms":true}

Returns: id, result, tool_result, success, error

06Conversation

Intercom: Assign Conversation

helpdesk/intercom/conversation_assign · Action

Assign an Intercom conversation to a teammate or a team, or unassign it.

Field	Type		Details
Conversation ID	`string`	Required	The ID of the conversation to assign
Acting Admin	`string`	Required · ● live picker	The teammate performing the assignment
Assign To	`string`		choices: Admin, Team, Unassign
Assignee (Admin)	`string`	● live picker	The teammate to hand the conversation to
Assignee (Team)	`string`	● live picker	The team to hand the conversation to

Returns: id, result, tool_result, success, error

Intercom: Close Conversation

helpdesk/intercom/conversation_close · Action

Close an Intercom conversation as an admin, optionally posting a final message to the customer.

Field	Type		Details
Conversation ID	`string`	Required	The ID of the conversation to close
Admin	`string`	Required · ● live picker	The teammate closing the conversation
Closing Message	`text`		An optional final message posted when closing

Returns: id, result, tool_result, success, error

Intercom: Convert Conversation to Ticket

helpdesk/intercom/conversation_convert_to_ticket · Action

Turn an Intercom conversation into a ticket of the type you choose. The conversation itself becomes the ticket (they share the same ID) — deleting the ticket also deletes the conversation.

Field	Type		Details
Conversation ID	`string`	Required	The ID of the conversation to convert
Ticket Type	`string`	Required · ● live picker	The type of ticket to create
Ticket Attributes (JSON)	`object`		{"_default_title_":"Refund request"} — values for the ticket type's attributes

Returns: id, result, tool_result, success, error

Intercom: Create Conversation

helpdesk/intercom/conversation_create · Action

Start a new conversation in Intercom on behalf of a contact — the message appears as if the user or lead wrote it themselves.

Field	Type		Details
From	`string`		choices: User, Lead
Contact ID	`string`	Required	The Intercom ID of the contact starting the conversation
Message	`text`	Required	The first message of the conversation
Subject	`string`		An optional subject line
Attachment URLs	`string`		Comma-separated file URLs to attach (up to 10)
Created At	`datetime`		Backdate the conversation, e.g. 2026-07-08T09:00:00Z

Returns: id, result, tool_result, success, error

Intercom: Get Conversation

helpdesk/intercom/conversation_get · Action

Fetch a single Intercom conversation with its full message history. Tick Plain Text to strip HTML from the message bodies.

Field	Type		Details
Conversation ID	`string`	Required	The ID of the conversation, e.g. 123456789
Plain Text	`boolean`		Return message bodies as plain text instead of HTML

Returns: id, result, tool_result, success, error

Intercom: Get Many Conversations

helpdesk/intercom/conversation_get_all · Action

List conversations in your Intercom workspace, newest first. Enable Return All to page through every conversation.

Field	Type		Details
Limit	`string`		Max results (default 50)
Return All	`boolean`		Fetch every conversation (ignores Limit)

Returns: results, count, total, tool_result, success, error

Intercom: Open Conversation

helpdesk/intercom/conversation_open · Action

Reopen a closed or snoozed Intercom conversation.

Field	Type		Details
Conversation ID	`string`	Required	The ID of the conversation to reopen
Admin	`string`	Required · ● live picker	The teammate reopening the conversation

Returns: id, result, tool_result, success, error

Intercom: Reply to Conversation

helpdesk/intercom/conversation_reply · Action

Add a reply to an Intercom conversation — a public comment or internal note as an admin, or a reply on the contact's behalf.

Field	Type		Details
Conversation ID	`string`	Required	The ID of the conversation to reply to
Reply Type	`string`		choices: Comment (as admin), Internal note (as admin), As contact
Admin	`string`	● live picker	The teammate writing the reply
Contact ID	`string`		The Intercom ID of the contact to reply as
Message	`text`	Required	The reply text (internal notes may include HTML)
Attachment URLs	`string`		Comma-separated file URLs to attach (up to 10)

Returns: id, result, tool_result, success, error

Intercom: Search Conversations

helpdesk/intercom/conversation_search · Action

Find Intercom conversations matching a filter — by state, assignee, creation date, or any searchable field. Use Advanced Query (JSON) for AND/OR combinations.

Field	Type	Details
Field	`string`	The field to filter on, e.g. state, source.body, admin_assignee_id, created_at
Operator	`string`	choices: Equals, Not equals, Is any of (comma-separated), Is none of (comma-separated), Greater than, Less than, Contains, Doesn't contain, Starts with, Ends with
Value	`string`	The value to match — comma-separate several values for the any of/none of operators
Advanced Query (JSON)	`object`	A full Intercom search query for AND/OR combinations — overrides Field/Operator/Value, e.g. {"operator":"AND","value":[…]}
Limit	`string`	Max results (default 50)
Return All	`boolean`	Fetch every match (ignores Limit)

Returns: results, count, total, tool_result, success, error

Intercom: Snooze Conversation

helpdesk/intercom/conversation_snooze · Action

Snooze an Intercom conversation until a date and time you choose — it reopens automatically then.

Field	Type		Details
Conversation ID	`string`	Required	The ID of the conversation to snooze
Admin	`string`	Required · ● live picker	The teammate snoozing the conversation
Snooze Until	`datetime`	Required	When to bring it back, e.g. 2026-07-09T09:00:00Z

Returns: id, result, tool_result, success, error

Intercom: Add Tag to Conversation

helpdesk/intercom/conversation_tag_add · Action

Add a tag to an Intercom conversation so it's easy to filter and report on.

Field	Type		Details
Conversation ID	`string`	Required	The ID of the conversation to tag
Tag	`string`	Required · ● live picker	The tag to add
Admin	`string`	Required · ● live picker	The teammate applying the tag

Returns: id, result, tool_result, success, error

Intercom: Remove Tag from Conversation

helpdesk/intercom/conversation_tag_remove · Action

Remove a tag from an Intercom conversation.

Field	Type		Details
Conversation ID	`string`	Required	The ID of the conversation to untag
Tag	`string`	Required · ● live picker	The tag to remove
Admin	`string`	Required · ● live picker	The teammate removing the tag

Returns: id, result, tool_result, success, error

Intercom: Update Conversation

helpdesk/intercom/conversation_update · Action

Change an Intercom conversation — mark it read, retitle it, link a company, or set custom attributes.

Field	Type		Details
Conversation ID	`string`	Required	The ID of the conversation to update
Mark Read	`boolean`		Tick to mark the conversation as read
Title	`string`		A new title for the conversation
Company ID	`string`		The Intercom company ID to link (not your own company_id)
Custom Attributes (JSON)	`object`		{"issue_type":"billing"} — attributes must already exist in Intercom (Settings → Data)
Additional Fields (JSON)	`object`		Any other Intercom conversation field

Returns: id, result, tool_result, success, error

07Event

Intercom: Track Event

helpdesk/intercom/event_create · Action

Record a custom event on a contact's timeline in Intercom (e.g. ordered-item or plan-upgraded). Identify the person by Contact ID, External ID, or Email.

Field	Type		Details
Event Name	`string`	Required	ordered-item — short, past-tense, hyphenated names work best
Contact ID	`string`		The Intercom contact ID — provide this, an External ID, or an Email
External ID	`string`		Your own ID for this person, e.g. their ID in your database
Email	`string`		jane@acme.com
Occurred At	`datetime`		When the event happened — leave empty for right now
Metadata (JSON)	`object`		{"order_id":"12345","price":"$29.95"} — simple key/value details stored with the event

Returns: id, result, tool_result, success, error

Intercom: Get Many Events

helpdesk/intercom/event_get_all · Action

List the events recorded for one contact, newest first. Intercom keeps events queryable for around 90 days. Enable Summary Only for one row per event type with counts.

Field	Type		Details
Find Contact By	`string`		choices: Intercom ID, External ID, Email
Value	`string`	Required	The contact's Intercom ID, external ID, or email — whichever matches Find Contact By
Summary Only	`boolean`		One row per event type with counts, instead of each individual event
Limit	`string`		Max results (default 50)
Return All	`boolean`		Fetch every event (ignores Limit)

Returns: results, count, total, tool_result, success, error

08Message

Intercom: Send Message

helpdesk/intercom/message_send · Action

Send an outbound in-app or email message from an admin to a contact. Emails also need a Subject; in-app messages just need a Body.

Field	Type		Details
Message Type	`string`		choices: In-app message, Email
From (Admin)	`string`	Required · ● live picker	The teammate the message is sent from
To (Contact ID)	`string`	Required	The Intercom contact ID of the person to message
Recipient Type	`string`		choices: User, Lead
Subject	`string`		The email subject line
Body	`text`	Required	The message to send — emails may use HTML
Email Template	`string`		choices: Plain, Personal
Open Conversation Immediately	`boolean`		Create the conversation straight away instead of waiting for the contact to reply

Returns: id, result, tool_result, success, error

09Note

Intercom: Create Note

helpdesk/intercom/note_create · Action

Add a private note to a contact's timeline. Notes are only visible to your teammates — the contact never sees them.

Field	Type		Details
Contact ID	`string`	Required	The Intercom contact the note goes on
Note	`text`	Required	What your teammates should know about this contact — plain text or simple HTML
Author	`string`	● live picker	The teammate the note is attributed to

Returns: id, result, tool_result, success, error

Intercom: Get Note

helpdesk/intercom/note_get · Action

Fetch a single note by its ID.

Field	Type		Details
Note ID	`string`	Required	The ID of the note to fetch

Returns: id, result, tool_result, success, error

Intercom: Get Many Notes

helpdesk/intercom/note_get_all · Action

List the private notes on a contact's timeline, newest first. Enable Return All to fetch every note.

Field	Type		Details
Contact ID	`string`	Required	The Intercom contact whose notes to fetch
Limit	`string`		Max results (default 50)
Return All	`boolean`		Return every note (ignores Limit)

Returns: results, count, total, tool_result, success, error

10Segment

Intercom: Get Segment

helpdesk/intercom/segment_get · Action

Fetch a single segment by its ID.

Field	Type		Details
Segment	`string`	Required · ● live picker	The segment to fetch

Returns: id, result, tool_result, success, error

Intercom: Get Many Segments

helpdesk/intercom/segment_get_all · Action

List the segments in your Intercom workspace — the saved smart groups of people you define in Intercom. Segments are read-only via the API.

Field	Type	Details
Include Contact Counts	`boolean`	Also return how many people are in each segment
Limit	`string`	Max results (default 50)
Return All	`boolean`	Return every segment (ignores Limit)

Returns: results, count, total, tool_result, success, error

11Tag

Intercom: Create or Update Tag

helpdesk/intercom/tag_create_update · Action

Create a tag in Intercom, or rename an existing one by also providing its Tag ID. Creating a name that already exists simply returns the existing tag.

Field	Type		Details
Tag Name	`string`	Required	VIP — created if it doesn't exist yet
Tag ID (rename)	`string`		Leave empty to create; provide an existing tag's ID to rename it

Returns: id, result, tool_result, success, error

Intercom: Delete Tag

helpdesk/intercom/tag_delete · Action

Delete a tag from Intercom. A tag still applied to contacts, companies, or conversations can't be deleted — remove it from them first.

Field	Type		Details
Tag	`string`	Required · ● live picker	The tag to delete

Returns: id, result, tool_result, success, error

Intercom: Get Many Tags

helpdesk/intercom/tag_get_all · Action

List the tags in your Intercom workspace — the labels you apply to contacts, companies, and conversations.

Field	Type		Details
Limit	`string`		Max results (default 50)
Return All	`boolean`		Return every tag (ignores Limit)

Returns: results, count, total, tool_result, success, error

12Team

Intercom: Get Team

helpdesk/intercom/team_get · Action

Retrieve a single team by ID, including the admins in it.

Field	Type		Details
Team	`string`	Required · ● live picker	The team to look up

Returns: id, result, tool_result, success, error

Intercom: Get Many Teams

helpdesk/intercom/team_get_all · Action

List the teams in your Intercom workspace, including which admins belong to each.

Field	Type		Details
Limit	`string`		Max results (default 50)
Return All	`boolean`		Fetch every team (ignores Limit)

Returns: results, count, total, tool_result, success, error

13Ticket

Intercom: Create Ticket

helpdesk/intercom/ticket_create · Action

Create a new ticket in Intercom. Pick the ticket type, say who it's for (by Contact ID, email, or your external ID), and optionally add a title, description, and an assignee.

Field	Type		Details
Ticket Type	`string`	Required · ● live picker	The kind of ticket to create (from your Intercom ticket types)
Contact ID	`string`		The Intercom ID of the person this ticket is for
Contact Email	`string`		jane@acme.com — used when no Contact ID is given
Contact External ID	`string`		Your own ID for the person, e.g. their ID in your database
Title	`string`		A short summary shown on the ticket
Description	`text`		What the ticket is about
Ticket Attributes (JSON)	`object`		{"priority":"High"} — attributes defined on the ticket type in Intercom
Company ID	`string`		The Intercom company to file the ticket under
Assign to Teammate	`string`	● live picker	The teammate to assign the ticket to
Assign to Team	`string`	● live picker	The team to assign the ticket to
Link to Conversation	`string`		A conversation ID to attach this ticket to
Created At	`datetime`		Backdate the ticket, e.g. 2026-07-08T09:00:00Z

Returns: id, result, tool_result, success, error

Intercom: Delete Ticket

helpdesk/intercom/ticket_delete · Action

Permanently delete an Intercom ticket by its ID. This can't be undone.

Field	Type		Details
Ticket ID	`string`	Required	The ticket to delete — from a Create Ticket step or a search

Returns: id, result, tool_result, success, error

Intercom: Get Ticket

helpdesk/intercom/ticket_get · Action

Look up a single Intercom ticket by its ID and return everything on it — state, attributes, assignees, and the linked contacts.

Field	Type		Details
Ticket ID	`string`	Required	The ticket's ID — from a Create Ticket step or a search

Returns: id, result, tool_result, success, error

Intercom: Reply to Ticket

helpdesk/intercom/ticket_reply · Action

Add a reply to an Intercom ticket — a customer-visible comment or an internal note as an admin, or a comment on the contact's behalf.

Field	Type		Details
Ticket ID	`string`	Required	The ticket to reply to — from a Create Ticket step or a search
Reply Type	`string`		choices: Comment (as admin), Internal note (as admin), As contact
Admin	`string`	● live picker	The teammate the reply is sent as
Contact ID	`string`		The Intercom ID of the contact the reply is from
Message	`text`	Required	What to say — internal notes can include HTML
Attachment URLs	`string`		https://…/a.pdf, https://…/b.png — up to 10, comma-separated

Returns: id, result, tool_result, success, error

Intercom: Search Tickets

helpdesk/intercom/ticket_search · Action

Find Intercom tickets matching a filter — for example every ticket in a given state, assigned to a teammate, or created after a date. Use the advanced JSON query for AND/OR combinations.

Field	Type	Details
Field	`string`	e.g. state — also ticket_type_id, admin_assignee_id, created_at, or open
Operator	`string`	choices: Equals, Not equals, Is any of (comma-separated), Is none of (comma-separated), Greater than, Less than, Contains, Doesn't contain, Starts with, Ends with
Value	`string`	e.g. in_progress — comma-separate several values for the any of/none of operators
Advanced Query (JSON)	`object`	A full Intercom search query for AND/OR combinations — overrides Field/Operator/Value, e.g. {"operator":"AND","value":[…]}
Limit	`string`	Max results (default 50)
Return All	`boolean`	Fetch every match (ignores Limit)

Returns: results, count, total, tool_result, success, error

Intercom: Add Tag to Ticket

helpdesk/intercom/ticket_tag_add · Action

Add an existing tag to an Intercom ticket so it's easy to group, filter, and report on.

Field	Type		Details
Ticket ID	`string`	Required	The ticket to tag — from a Create Ticket step or a search
Tag	`string`	Required · ● live picker	The tag to add — it must already exist in Intercom
Admin	`string`	Required · ● live picker	The teammate applying the tag (for attribution)

Returns: id, result, tool_result, success, error

Intercom: Remove Tag from Ticket

helpdesk/intercom/ticket_tag_remove · Action

Take a tag off an Intercom ticket. The tag itself is kept — only its link to this ticket is removed.

Field	Type		Details
Ticket ID	`string`	Required	The ticket to untag — from a Create Ticket step or a search
Tag	`string`	Required · ● live picker	The tag to remove from the ticket
Admin	`string`	Required · ● live picker	The teammate removing the tag (for attribution)

Returns: id, result, tool_result, success, error

Intercom: Update Ticket

helpdesk/intercom/ticket_update · Action

Change an Intercom ticket — edit its title, description, or attributes, move it to another state, snooze or reopen it, or hand it to a different teammate or team.

Field	Type		Details
Ticket ID	`string`	Required	The ticket to change — from a Create Ticket step or a search
Title	`string`		A new short summary for the ticket
Description	`text`		A new description of what the ticket is about
Ticket Attributes (JSON)	`object`		{"priority":"High"} — attributes defined on the ticket type in Intercom
Ticket State	`string`	● live picker	Move the ticket to this state, e.g. In Progress or Resolved
Open	`boolean`		Tick to reopen the ticket; untick to close it
Snooze Until	`datetime`		Hide the ticket until this time, e.g. 2026-07-10T09:00:00Z
Acting Admin	`string`	● live picker	The teammate making this change — required when setting an assignee
Assignee ID	`string`		A teammate or team ID to hand the ticket to — 0 to unassign (needs Acting Admin too)
Visible to Customer	`boolean`		Tick to show the ticket to the contact in the Messenger

Returns: id, result, tool_result, success, error

14Triggers

Intercom configures webhooks in its own dashboard, so the trigger node shows you a webhook URL to paste into your app under Configure → Webhooks. Pick the topics you want to receive; Intercom validates the URL when you save. For signed deliveries, also copy your app's Client Secret (Basic Info page) into the trigger — Flomation then verifies every delivery is really from Intercom.

Intercom Webhook Trigger

trigger/intercom_webhook · Trigger

Triggers a flow when something happens in your Intercom workspace — a new conversation starts, a customer replies, a ticket changes state, a contact is created, and so on. Intercom doesn't let apps register webhooks automatically, so paste the trigger's webhook URL into your Intercom Developer Hub app under Configure → Webhooks and pick the topics to send.

Field	Type		Details
Only Fire On	`string`		Which Intercom event to fire on (default: all) — choices: All events, New conversation started, Customer replied to conversation, Teammate replied to conversation, Conversation assigned, Conversation closed, Conversation opened, Conversation snoozed, Note added to conversation, Conversation rated, Conversation priority changed, Contact created (user), Lead created, Contact updated (user), Lead updated, Lead signed up (became a user), Contact email updated, Contacts merged, Contact deleted, Contact archived, Contact subscribed to emails, Contact unsubscribed from emails, Ticket created, Ticket state changed, Ticket closed, Ticket assigned to teammate, Ticket assigned to team, Teammate replied to ticket, Customer replied to ticket, Note added to ticket, Ticket rated, Company created, Company updated, Company deleted, Article published, Event tracked, Visitor signed up, Teammate away mode changed

Returns: content, topic, item_type, item_id, conversation_id, ticket_id, contact_id, company_id, admin_id, app_id, created_at, body

15Notes & Limitations

Behaviours and constraints worth knowing before you build with these nodes.

Search and name lookups are eventually consistent — newly created or edited contacts, companies (by name), and articles can take a few minutes to appear, so fetch by ID when you need the record instantly.
Companies only become visible in Intercom once at least one contact is attached, so a freshly created company won't list or show up until you attach someone.
Converting a conversation to a ticket makes them the same record sharing one ID — deleting that ticket also deletes the underlying conversation.
Contacts can only be merged one way: a lead into a user, never a user into a lead or two users together.
A tag that is still applied to any contact, company, or conversation cannot be deleted — remove it everywhere first.
Event history is only queryable for around 90 days, so pull events you need to keep well within that window.